双11已过|双12即将到来,跨境卖家客服话术模板分享
过去不久的双11大促活动中,跨境卖家肯定会遇到如议价、问价、催付款、无货等各种情况,届时一旦发生,卖家若无充足准备,撰写需要时间,不可能马上第一时间回复,且若所写内容语句不通、生硬,会严重影响转化,下面一起来看看话术模板吧,未双十二做好准备!!!一、货物断货或缺货Dear $buyer,Thanks for your order.However,the product you selected has been out of stock.Would you consider whether the following similar>other links xxxxxxxxxxxxxxxxxxxxxIf you don't need and other item,please apply for'cancel the order'.And please choose the reason of"buyer Order Wrong Product".In such case,your payment will be returned in 7 business days.Sorry for the trouble and thanks so much for your understanding.译文:感谢您的惠顾!非常抱歉,您已付款的宝贝暂时没货,您可以看看其它类似产品,如果您不要,可选择我们推荐的理由取消订单。