亚马逊邮件模板大全！如何回复邮件？-ESG跨境

Amazon邮件回复小技巧，这些你造吗？

对于亚马逊卖家来说，回复买家邮件是个非常关键的环节，它关系到店铺的好评率及店铺的销售量，亚马逊基于人性化的考虑，为了避免卖家为达到亚马逊的邮件回复要求而重复一些类似于Thank you. Thank you, too. Thank you, three. Thank you, four.

这样没玩没了的邮件沟通来影响买家的满意度，特意设计了一个一键标示无需回复的功能。当客户发来的某一封邮件，确定已经解决了问题，不需要再回复时，作为卖家，可以一键标示即可。

偶尔的，如果你恰恰有少数几封邮件逾期，你可以采用此处理方式，先一键标示为无需回复，从而来避免邮件回复时间超期的问题，但标示归标示，邮件还是需要回复的，标示之后，再回到Message的收件箱，找到相应的邮件，认真给予回复。

小编整理了部分场景下的邮件回复技巧，我们来看看吧~

被投诉侵权,发邮件给投诉方:

Dear

Nice to meet you, we are a new seller on Amazon.com

Sorry to say hello to you in this way. As we receive a notification from Amazonthat we infringe your intellectual property rights

We have no idea of the word XXXX can not be used, We did not sell any thisproduct to customer yet actually

For all the inconvenient bring to you we are sincerely sorry. Hope you couldgive us a chance. We will notice the brand name and avoid this happen again.

Please help to sent a email to notice@amazon.comif you agree to withdraw the complaint. Your understanding will be muchappreciated

Sincerely sorry again

客户订购多种产品，卖家发邮件确认产品订单

Dear

Thank you so much for your great support on us.

We have received your order of “XXXXXX”.

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?

If nothing is wrong, we will ship them asap

卖家发货到达时间

Dear

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest

亚马逊漏发货没有发货缺点击发货后客人需要运单

Dear

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding

客户询问货物的tracking number或有没发货

Dear

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us

买家以不想要为由要求退货，卖家接受退款请求

Dear

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation

Amazon上恶意投诉的解决办法

Ref:

Hello

We are reaching you because we received a notice from Amazon on the date above and advised the following listing may infringe your copyrights:

Amazon Product ASIN

Amazon Product Title:

As the legal advisor of our client, we can confirm we have searched US Patent & Trademark Office Database and we have been convinced by the solid search result that all the information given on our clients product listing pages on Amazon.com are correct and no others’copyrights are compromised.

We would be happy to work out this issue with you if you could kindly let us know your PAT. No. and your Patent URL Page on United States Patent & Trademark Office website.

We would like to thank you for your support and looking forward to your response!

Kind regards

包裹显示妥投客户没收到货，客户开了 A-Z 和信用卡拒付

Dear Amazon

We are contacting you regarding our seller account suspension.

I understand that recently our performance has fallen below Amazon’s target.

After checking our ODR, we find that the main reason that cause A TO Z claims

and charghebacks is that buyer claim they did not receive the package, while

the tracking number shows it was delivered. High ODR rate is caused by bad

logistic service.

Steps we have taken and will continue to take:

1, we have changed our logistics company , we have found a better efficiency

logistics company to offer the better service, we will ensure every customer can

receive their package.

2, We will use FBA to fullfill part of our orders .

3, We have and will continue to offer great purchase experience to the

customers.

4, We have checked all the products we’ve been sold, and removed the product

that may have problems, we will continue to do this to offer the best service to

the customer

5.Improving our service level;

a.Answer the customer’s message within 24 hours.

b.Reply to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s

needs.

c.For negative feedback, be patient to contact with the customer, figure out a

good solution and keep in touch with the customer.

d.After-sale service, support what we can do to help the customer to remove

doubts about our product.

e.Upgrading our operating level and taking a more professional attitude.

Please let us know what should be done to reinstate our account, we are looking

forward to hearing from you

请求激活FBA缺失的listing

Dear Amazon,

Please help to activate this FBA listing,ASIN: B00VDSFJPO SKU:SW-L28S-White

There is a error:”No Amazon-fulfilled listing exists for this inventory item.”

And we have 25 pcs in Amazon stock now,really urgent.

Please help

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