亚马逊账号申诉方法有哪些？亚马逊申诉模板推荐！-ESG跨境

当亚马逊账号暂停销售权限，资金冻结，一般来说有3种方式应对：申诉，仲裁和诉讼。每一种方式应对的问题是不同的，所花费的时间和金钱也是千差万别。

申 诉：是亚马逊卖家面临账号问题的首选，申诉的优势就是快、便宜。理论上来说，亚马逊各种被封的账号都可以尝试通过申诉的方式来解决。但是现实并非如此。有些申诉了N多次，以及那种出现“你的账号已经被永久停用”就要选择其他方式。

仲 裁：当双方因争议不能达成一致，自愿找一个公认的第三方来裁决。在美国，这个第三方一般就是指美国仲裁协会3A (America Arbitration Association)。亚马逊对卖家的态度是严苛而强硬，可以无理由进行封店，而仲裁，就是拒绝不合理惩罚的一种有效途径。

亚马逊仲裁的基础费用主要包括仲裁受理费和仲裁员费用，大概就是个一千多美金。因为仲裁可以选择电话或者网络形式。仲裁不一定需要请专业律师，但是律师更加熟悉仲裁流程，我们可以委托律师帮忙整理准备仲裁所需材料，在陈诉环节有律师参与胜算也会更高。仲裁的劣势就是成功率低。即使仲裁失败胜诉方的费用也不需要卖家再承担。

诉 讼：诉讼其实就是走法律途径了，双方需要依靠法院判决来解决争议。但是，亚马逊卖家面临的法律诉讼往往没有这么复杂，多数情况依靠庭外和解就能成功解决问题。庭外和解是一个协商博弈的过程，是否能达成和解？和解的赔偿标准是什么？都和卖家的利益息息相关。建议还是委托给专业的律所，让他们去和权利方沟通协商，虽然需要付律所服务费，但是效果肯定要好于自己去联系。

亚马逊申诉模板有哪些？

1.关联申诉的模板

Hello sellerperformance team：

Thank you foryour time to read my email;

I am a newseller of Amazon. I recently started selling on Amazon.

On March 5th,2019, we registered our Amazon account Europe.

Beforeregistering, I studied carefully Amazon’s rules and opened our store in strictaccordance with Amazon’s rules. I am running my Amazon account for the firsttime and follow all the rules of Amazon.

For this Ibought a new network cable, new computer, and phone number card and a newphone.

On March 5th,2019, we registered the account, 2days later, a email from your part said thatWelcome to the Selling on Amazon programme.

You can nowreach millions of customers across Europe through your Seller Central account.Your registration provides you access to each of Amazon’s five Europeanmarketplaces – UK, Germany, France, Italy and Spain.

This make us soexcited, and then, We registered Payoneer payment account for receiving thepayment and get the Account certificate letter.

Today, when wewant to add payment method, we can’t sign in our account. Always show passworderror, We have modified it a few times and still can’t solve the problem.

This is ourfirst time to sign up for the Amazon Europe site. We asked our Amazon accountManager why our account was closed. He told us that our account is associatedwith another account amazon. This issue is very shocking to us. Our companyapplied for the first time to register for the Amazon Europe site. We totallycan’t understand why it was judged to be associated with another account.

We checked allof our data of Company and equipment, they are all new. we are very strict withAmazon’s rules. We certainly understand that we can only operate one Amazonaccount, and we also register for the first time, and only one account.

Because I haveto go on business trips regularly,

Amazon has 24hours to reply to the information of client, so I purchased an Aliyun Remoteserver IP (ECS), Today, I went to ask their customer service. They said thattheir IP address will be recycled. We can’t confirm whether it is just becauseour address was previously registered Amazon account by someone else, but thisis out of our control, cause we can’t check the IP that how it use before, canyou understand?

Before buying(ECS) IP, we can’t check what this IP used to do. We are very sorry for this,we will not use this ip operation account in the future. We will re-purchase anew network cable to log in to our account to avoid your concerns.

But now myaccount is blocked because of this account associate with other accounts, I canprovide information related to the account to prove our innocence, I hope youcan reinstate my account

I look forwardto your reply, thank you deeply!ply!

2.售卖假冒商品移除销售权限

Dear Amazon seller support,

Thank you for your concern of our account.

We received a notification today that our selling privilege has been removed cause we sold counterfeit products.

We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.

Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.

We had removed the listings and promise we won’t sell it again on Amazon if we do not get the warrant.

Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.

Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. We will check all the products we’ve been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer’s right.

4. If any selling questions, we will consult Amazon for help.

Sincerely, we write this. We will try our best to provide our sales on Amazon.

We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!

Look forward to receive your reply.

Best regards

Jason From XXX Company

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