邮件回复注意事项And节日营销技巧-ESG跨境

邮件回复注意事项And节日营销技巧

小喇叭：上篇娜姐分享文章：火眼金睛——查找差评订单

娜姐每天的操作日志及心得在这里分享给大家，还没关注的赶紧来噢

进入正题

“邮件回复”是我们每个运营人必备的最基础的运营能力，但是邮件回复中需要注意哪些小细节呢特别是节假日的时候，需要回复的邮件更多，我们一起来看看叭~~这些不可忽视的小细节。

下篇分享：娜姐实战：选品分析市场

下篇开始，娜姐将根据自己运营的产品和大家进行分享，每天都做了什么，如何运营等，我们不见不散噢~~

1.邮件回复注意事项

a.邮件不是私人的

买卖双方并不能看到对方真实的邮箱，这是防止双方线下交易或者谈判。而且买卖双方也不能发真实邮箱地址给对方，买家发过来的一般会被屏蔽掉，卖家发出去有可能得到政策违规警告。 which is sold exclusively by the brand authorized sellers. Please refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim with http://amazon.com seller performance department, which will seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints and amazon.

h.客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板

Dear Customer,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 39 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

I.买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板

Dear :

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

j.买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板

Dear customer,

Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days  We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

k.买家没有收到货，发邮件询问情况，回复邮件的模板

Dear customer,

Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).

International shipping information may not update so prompt, usually it takes around 75 days for shipping. Could you please keep your patience and wait for a few more days We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

3.节日邮件营销技巧

a.邮件营销

发快递营销邮件对于每一个营销活动来说都是不可获取的一部分。尤其是在节日期间，消费者们也在急切地等待营销电子邮件的到来，以便提早了解折扣信息，为自己节省节日开销。当然，并不是所有营销电子邮件都能获得点击，设计精美、图片精良，文本精简
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特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。