速卖通交易中的优秀沟通模板（1）-ESG跨境

为了让买家获得更好的购物体验，必须对各方面的细节做好准备。完善服务，给客户留下美好初印象。下面是总结的一些模板。

1．当买家光顾店铺，询问产品信息时

重点:跟买家初次打招呼要亲切、自然，并表达出你的热情。尽量在初步沟通时把情况介绍清楚。

Hello, my dear friend. Thank you for your visiting to my store, you can find the products youneed from my store. If there is not what you need, you can tell us, and we can help you to findthe source,please feel free to buy anything! Thanks again.

2．鼓励买家提高订单金额和订单数量，提醒买家尽快确认订单时

Thank you for your patronage,if you confirm the order as soon as possible, I will send somegifts. A good news: recently there are a lot of activities in our store.If the value of goods you buycount to a certain amount, we will give you a satisfied discount.

3．发货之后提醒买家已经发货时

模板1:Dear friend, your package has been send out, the tracking NO. is 0000000000 via DHL,please keep an eye on it, hope you love our product and to do more business with you in thefuture. Good luck!

模板2:Dear customer,we have sent the goods out today, and we can receive the trackingnumber after 12 hours later, we'll send you message when we receive it.

模板3:The goods you need had been sent to you.It's on the way now. Please pay attention tothe delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4．当完成交易，卖家表示感谢，并希望买家能够再次光顾时

4．当完成交易,卖家表示感谢，并希望买家能够再次光顾时

Thank you for your purchase, I have prepared you some gifts,which will be sent to you alongwith the goods. Sincerely hope you like it. I'll give you a discount, if you like to purchase othroducts.

5．推广新产品，采购季节期间根据自己的经验，给买家推荐自己店铺中热销的产品时

Hi friend,

Christmas is coming, and Christmas gifts have a large potential market.Many buyers boughtthem for resale in their own store, it 's high profit margin product, here is our Christmas gift link,Please click to check them , if you want to buy more than 10 eces, we also can help you get awholesale price. Thanks.

以下为此邮件的中文含义:

您好!

在圣诞节来临之际，圣诞礼品将是一个热销产品。很多买家从我们这到他们自己的商店里出售。这个产品的利润不错。以下是我们圣诞产品的介绍链接，请点击了解。10个起批，我们将给您批发的价格。

以上是五个客户沟通的优秀模板，希望对您有参考作用。

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。