wish平台账户暂停政策：高退款率与高拒付比率-ESG跨境

wish平台账户暂停政策：高退款率与高拒付比率

wish观察

2022-03-26

791

8.8违反 Wish 商户政策

账户暂停政策：高退款率与高拒付比率

8.8违反 Wish 商户政策

如果商户利用 Wish 政策为自己谋利，该商户账户将面临被暂停的风险。

8.9关联账户被暂停

如果商户与另一个账户被暂停交易的商户关联，则前者的账户将有被暂停交易的风险。

8.10高退款率

如果商户的退款率过高，其账户将面临被暂停交易的风险。

8.11高自动退款率

如果商户的自动退款率过高，其账户将面临被暂停交易的风险。

8.12高拒付比率

如果商户的拒付率过高，其商户账户将面临被暂停交易的风险。

8.13注册多个商户账户

若商户在 Wish 平台注册了多个账户，其账户将面临被暂停交易的风险。

8.14使用无法证实的物流单号

如果商户有过多无法证实的物流单号，则其账户将面临被暂停的风险。

8.15向用户发送空包裹

如果商户向用户发送空包裹，其账户将面临被暂停的风险。

8.16使用虚假物流单号

若商户使用虚假物流单号，其账户将面临赔款或暂停交易的风险。

8.17包裹送至错误地址

如果商户有过多的包裹被配送至错误地址，则其账户将面临被暂停交易的风险。

8.18高延时确认履行率

如果商户账户的延时确认履行率过高，则其账户将面临被暂停的风险。

8.19禁售品和/或虚假物流订单比例高

若商户的禁售品订单和/或使用虚假物流单号的订单比例过高，那么其账户将面临暂停交易、付款暂扣和产品曝光量限制的处罚。禁售品包括但不仅限于误导性产品。

8.20商户滋扰 Wish 员工或财产

非常重视 Wish 员工、办公室和/或财产的安全。任何形式的滋扰、威胁、未经邀请地访问 Wish 不动产所在地并拒绝离开，或任何针对 Wish 员工、办公室或财产的此类不当或非法行为，都将被处以赔款。若商户被发现从事此类不当行为，该商户的账户款项将被永久扣留，且该商户将被处以每次违规$100,000.00*的赔款。

* 此金额可按商户的本地货币计算，且/或受商户政策11约束。

查看已归档的账户暂停政策

8.8Violating Wish merchant policies
If a merchant is taking advantage of policies Wish has set in place for their own profit, the merchant account is at risk of suspension.
8.9Related account is suspended
If a merchant is linked to another merchant whose account is suspended, the merchant account is at risk of suspension.
8.10High refund ratio
If a merchant has a high refund ratio, the merchant account is at risk of suspension.
8.11High auto refund ratio
If a merchant has a high auto refund ratio, the merchant account is at risk of suspension.
8.12High chargeback ratio
If a merchant has an unacceptably high chargeback ratio, the merchant account is at risk of suspension.
8.13Registering for multiple merchant accounts
If a merchant has registered for multiple accounts on Wish, the merchant account is at risk of suspension.
8.14Using unconfirmed tracking numbers
If a merchant has an unacceptably high number of tracking numbers that cannot be confirmed, the merchant account is at risk of suspension.
8.15Sending empty packages to customers
If a merchant is sending empty packages to customers, the merchant account is at risk of suspension.
8.16Using fake tracking numbers
If a merchant is using fake tracking numbers, the merchant account is at risk of penalty or suspension.
8.17Sending packages to the wrong address
If a merchant has an unacceptably high number of packages sent to the wrong address, the merchant account is at risk of suspension.
8.18High late confirmed fulfillment rate
If a merchant account has an unacceptably high late confirmed fulfillment rate, the merchant account is at risk of suspension.
8.19High ratio of prohibited products and/or orders with fake tracking
If a merchant has an unacceptably high percentage of orders from prohibited products and/or orders shipped with fake tracking, their merchant account is subject to suspension, withheld payments, and decreased impressions for products. Prohibited products include but are not limited to misleading products.
8.20Merchant harassment of Wish employees or property
Wish takes the safety of Wish employees, offices, and/or properties very seriously. Any form of harassment, threats, uninvited visits, refusal to leave properties, or any such inappropriate or unlawful behavior towards Wish employees, offices, or properties will be penalized. If a merchant is found to be engaged in these inappropriate behaviors, the merchant’s account payments will be withheld permanently and the merchant will be penalized $100,000.00* per incident.
* This amount may be calculated in the merchant’s local currency and/or be subject to Merchant Policy 11.
View archived Account Suspension policies