亚马逊卖家攻略：售后的退货款如何处理最佳？-ESG跨境

做亚马逊之前要了解它的规则才能知己知彼，百战不殆!想处理好退款问题，必须要清楚亚马逊的退款政策。

Amazon.com Return Policy

Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Most items sold on Amazon.com follow our general returns policies, but some products have different policies or requirements associated with them.

亚马逊退货政策

亚马逊及在亚马逊上的卖家为买家提供一个收到货物30天以内的退货服务，大多数在亚马逊出售的商品遵循亚马逊的通用退货政策，但仍有一些商品具有不同的退货政策和要求。

Seller Return Policy

When you order from a third party seller, your return will be sent to back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. You can view each seller's return policy in the Online Returns Center.Shipping and handling charges for returning items shipped by a seller are borne by the buyer.

If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. For items below $75, we suggest delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.

卖方退货条款

当您在第三方卖家上下单(即不是亚马逊自营，而是上的卖家)，买家的退货将直接退换给卖家而不是亚马逊网站。虽然许多卖家的提供的退货政策和亚马逊网站的完全相同，但是仍有一些卖家的退货政策有些差异。买家可以在在线退货中心查看每个卖家的退货政策，由退货产生的手续费和运费须由买家承担。(如果退货地址是国际地址，运费则是由卖家出)

如果订单价值等于或超过100美元，请为商品进行投保并且采用具有签收方式的运输服务。商品价值超过75美元一定要通过可追踪的快件服务来退还给卖家(就是一定要有Tracking number)，对于价值低于75美元的货物，我们建议您通过美国邮政的递送确认服务。如果包裹没有到，您就不必采用有追踪号的服务来退货或者如果您用拒收的方式来退货，你将不在A-Z保障条款的保障范围内。

CellPhones with Service

For return policies for Amazon Wireless 2-year contacts or AT&T Next plans,see About Our Return Policy

手机服务

对于亚马逊无线的2年合约以及参与ATT运营商的下一个计划的退货政策，详见(我们的退货退款)。

Gamesand Software Downloads

Gamesand software downloads are not returnable after purchase.

Forinformation about returns policies specific to Kindle or Kindle Digital items.

游戏和软件下载

游戏和软件下载在购买以后不支持退货。

对于kindle和kindle数字产品的特殊保修政策，请在kindle退换政策中查看。

Pre-Paid Phone or Game Cards

PayAs You Go(or prepaid)phone cards or prepaid game cards(World of Warcraft,Xbox 360 Live,Wii Points,etc)are not returnable to Amazon.

预付费电话以及游戏卡

亚马逊不支持PAY AS YOU GO以及预付费电话卡和游戏卡(世界战舰，XBOX360实况，WII点卡等等)的退货。

Grocery and Wine

Groceryitems(including Prime Pantry items)and wine are not returnable to Amazon butmay be refunded.

杂货和葡萄酒

亚马逊不支持杂货(包含基本的餐具)和葡萄酒的退货，但可以保留货物并且退款。

许多葡萄酒是不支持退货的，请联系卖家去咨询他们的退货政策。

Automotive Items

If you have purchased an automotive item shipped from and sold by Amazon.com that is defective and is covered by a manufacturer’s published warranty,Amazon wil leither replace the item or refund the cost of the item for the life of the published warranty.

汽车物品

如果您购买了由亚马逊出售以及运输的汽车相关物品出现了缺陷或者瑕疵，并且该商品在制造商所公布的保障条款之下，亚马逊将给买家替换商品或者在公布的保修期内给予退款.

Computers(laptops and desktops)

All computers sold by Amazon.com are supported by the computers manufacturers warranty.

In the unlikely event that a computer appears to be defective,please contact the customer support network for the computer manufacturer to have it servicedunder warranty.

电脑(笔记本和台式机)

所有由亚马逊网站所出售的电脑均享受制造商的保修政策。

在极少情况下您的电脑出现问题，请在保修期内联系电脑制造商的在线网络服务来让他们给您提供服务。

Baby Items

Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

Baby products fulfilled by Amazon qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes "Free Returns" messaging. If your return is not a result of an Amazon error, we will not refund the original shipping fees.

婴儿用品

婴儿用品(除了0-24个月的衣物)可在买家签收后90天之内退货。注意：吸奶器退货必须要在工厂封口完整以及包装完整的原始未使用过的状态下退货(不影响二次售出)

亚马逊配送的婴儿产品履行婴儿产品符合免运费退货，如果该产品的详情页面写有免运费退货的信息，则可以享获免运费退货，如果不是因为亚马逊的错误而导致的退货，我们将不退还原来的运费。

Fine Art

Fine Art items with a value of $75 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.

All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.

Any Fine Art item returned without original documentation will be rejected.

Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.

Before sending a Fine Art return, photograph the item for your records.

艺术品

对于价值超过75美元的收藏品和艺术品，应通过可追踪的物流方式退回，如果超过500美元，必须给产品投保。

所有的产品包装物(盒子等等)和鉴定以及估价证书必须一并退回。

未随附有原始证明文件的任何艺术品退货将不被接受。

艺术品在递送后出现损坏以及被改变状态的将不被接受退货。

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特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。