wish对于退款率极高的产品，商户需承担多少义务？-ESG跨境

Wish对于退款率极高的产品，商户需承担多少义务？

7.8对于送达时产品已破坏的订单，商户需承担100%退款义务

如果由于产品送达时已破坏而发生退款，商户需承担100%退款义务。

商户可以对此类退款进行申诉。

7.9对于因产品与产品详情页不符而发生的退款，商户需承担100%退款义务

若因用户收到的产品与产品详情页不符而发生退款，商户需承担100%退款义务。

注意：产品图片应精确展示所售产品。产品图片和产品描写的不一致会导致订单因“产品与产品详情页不符”而被退款。

商户可以对此类退款进行申诉。

7.10如果账户被暂停，店铺需承担100%退款义务

如果在商户账户暂停期间产生退款，商户需承担100%退款义务。

商户不可对此类退款进行申诉。

7.11对于退款率极高的产品，商户需承担100%退款义务

对于每款退款率极高的产品，商户都会收到相应的违规通知。商户需对此类产品的所有订单承担100%退款义务，包含今后和追溯到更后一次付款的所有订单。退款率是指某个时段内退款订单数与总订单总数之比。退款率低于5%是可接收的。

依据退款率的高下，产品可能会被Wish移除。未被Wish移除的高退款率产品将会被定期重新评估。若该产品坚持较低的退款率，商户将无需再依据本政策承担100%退款义务。

商户不可对此类退款进行申诉。

了解产品两级高退款率政策的更多详情

7.12对于被判定为仿品的产品，商户需承担100%退款义务

Wish平台制止出售仿品。侵占知识产权的产品将被移除，且商户需承担相应产品的100%退款义务。

商户可以在商户平台的相应违规页面对此类退款进行申诉。

7.13对于送错地址的产品，商户需承担100%退款义务

如果因产品配送至错误地址而发生退款，商户需承担100%退款义务。

商户可以对此类退款进行申诉。

7.14对于任何配送不完全的订单，商户需承担100%退款义务

如果因订单配送不完全而发生退款，商户需承担100%退款义务。配送不完全订单是指商户配送的产品数目不精确或者没有配送产品的所有部件。

商户可以对此类退款进行申诉。

wish商户官网原文详情：

7.8Merchantisresponsiblefor100%ofanyrefundforitemsarrivingdamaged

Ifarefundoccursbecausetheitemarriveddamaged,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

7.9Merchantisresponsiblefor100%ofanyrefundforitemsnotmatchingthelistings

Ifarefundoccursbecausetheitemreceiveddoesnotmatchtheproductlistingbeingsold,themerchantisresponsiblefor100%ofthecostoftherefund.

Note:Productimagesshouldaccuratelydepicttheproductbeingsold.Contradictionsbetweentheproductimageandproductdescriptioncouldresultinrefundsforitemsnotmatchingthelistings.

Merchantsareallowedtodisputetheserefunds.

7.10Ifanaccountissuspended,thestoreisresponsiblefor100%ofanyrefund

Ifarefundoccurswhilethemerchantaccountissuspended,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsarenotallowedtodisputetheserefunds.

7.11Merchantisresponsiblefor100%ofanyrefundforproductswithanextremelyhighrefundratio

Merchantswillreceiveaninfractionforeachproductwithanextremelyhighrefundratio.Themerchantisresponsiblefor100%ofthecostofrefundforallordersfortheproductgoingforwardandretroactivelyuptothelastpayment.Refundratioisthenumberofordersrefundedoverthetotalnumberofordersreceivedduringatimeperiod.Arefundratiooflessthan5%isacceptable.

Dependingontherefundratio,productsmayberemovedfromWish.ProductsthathaveahighrefundratioandarenotremovedfromWisharere-evaluatedperiodically.Iftheproductisfoundtohavealowrefundratio,themerchantwillnolongerberesponsiblefor100%ofrefundsduetothispolicy.

Merchantsarenotallowedtodisputetheserefunds.

LearnabouttheProductTwo-TierHighRefundRatioPolicy

7.12Merchantisresponsiblefor100%ofanyrefundforproductsthataremarkedascounterfeit

SellingcounterfeitproductsisprohibitedonWish.Productsthatinfringeonintellectualpropertyareremovedandmerchantsareresponsiblefor100%ofthecostofrefundsfortheproducts.

MerchantsareallowedtodisputetheserefundsonthecorrespondinginfractionspageinMerchantDashboard.

7.13Merchantisresponsiblefor100%ofanyrefundforitemsthataresenttothewrongaddress

Ifarefundoccursbecausetheitemwassenttothewrongaddress,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

7.14Merchantisresponsiblefor100%ofanyrefundforitemsthatareshippedincompletely

Ifarefundoccursbecausetheordershippedwasincomplete,themerchantisresponsiblefor100%ofthecostoftherefund.Anincompleteorderisanorderwherethemerchantdidnotshipthecorrectquantityofitemsordidnotshipallpartsofanitem.

Merchantsareallowedtodisputetheserefunds.

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。