Wish平台A+物流计划常见问题解答（实用于项目所支撑的所有路向国）

4.如果我收到了一份A+物流计划订单，但是所对应的路向国不支撑承运该产品，怎么办？

Wish强烈建议商户提前检讨相关产品/订单是否符合新的尺码/重量/品类限制要求。

若您的产品/订单不符合新的尺码/重量/品类限制要求，请前往WishPost申诉工具页面，在线提交申诉以申请将该产品或相关订单从A+物流计划中移除。商户需重点击申诉提交“页面下方“templatedownload”下载更新模板并填写目的产品或订单的“产品ID（ProductID）”和/或“订单ID（OrderID）”，”体积”、“重量”、“意向渠道”以及“产品属性”。请注意，”产品属性”为必填项，点击可在下拉框中选择产品属性。Wish将在3-4个工作日内审核您的申请。如果审核通过，则该产品/订单将会从A+物流计划中移除，成为普通订单，之后需要商户自行选择其他渠道实行这些订单。

5.A+物流计划现支撑新型冠状病毒疫情相关的防疫用品？

A+物流计划现已经为商户屏蔽了绝大部分防疫物品。如果商户仍然收到了新型冠状病毒防疫类产品的订单：

1).建议商户先不要为订单标志为“已发货“。请尽快前往WishPost申诉工具页面，在线提交申诉，提供该防疫类订单的订单ID、产品ID，将该订单从A+物流计划中移除，一般在提出申请后的3-4个工作日便可改变为非A+物流计划订单，随后请商户通过自有渠道及时实行。

2).如果已经将订单标志为“已发货“的话，请尽快将该防疫类订单的订单ID和产品ID提交给客户经理，审核成功后将改变为非A+物流计划订单，商户将在商户平台收到重新实行订单的通知，并可以重置物流跟踪单号。

3).如果商户自行撤消该类订单的话，将受到商户政策第5.9条-撤消订单赔款政策的束缚，或被处以相应的赔款。

4).对于已配送到指定A+物流计划仓库的防疫类货品订单，请尽快将其订单ID和产品ID提交给客户经理，审核成功后将改变为非A+物流计划订单，商户将在商户平台收到重新实行订单的通知，并可以重置物流跟踪单号。与此同时，如果商户还有该防疫类订单产品的库存，请先应用库存配送，同时联系仓库或WishPost客服取回滞留仓库的货品。

6.A+物流计划订单被配送到仓库后因超限（重量、尺码、品类等）被退回，我该如何持续实行此订单？

1).Wish建议商户提前自查产品，及早提交申请屏蔽对应路向不支撑承运的产品；

2).若订单已达到A+物流计划仓库，可联系对应的仓库申请退回。

7.哪里还能学习到更多A+的实操技巧？

商户可关注Wish官方微信号“Wish商户平台”，获取第一手A+物流计划运营干货。商户也可以浏览Wish电商学院，学习海量课件，进阶运营大神。

如以上信息没有解答您的问题，欢迎联系WishPost客服，wish商户平台将尽快给您回答。

wish商户官网原文详情：

4.WhatifIreceiveanordermarkedas“AdvancedLogisticsProgramOrder”,buttheproductitselfisnotacceptedorsupportedbytheprogramforshippingtothecorrespondingdestinationcountry？

Youareadvisedtoreviewyourproduct’seligibilityinadvancefortheAdvancedLogisticsProgram.Ifaproductororderisnotwithinthedimension,weight,orcategorylimitssupportedbytheAdvancedLogisticsProgram,pleasenavigatetoWishPost>theDisputeToolkitspage,andsubmitanonlinedisputeassoonaspossibleinordertoremovethisproductorrelatedordersfromtheAdvancedLogisticsProgram.Onthe“SubmitDispute”page,pleaseclick“templatedownload”todownloadthelatesttemplateandfillintherelevant“ProductID”/“OrderID”,“Volume”,“Weight”,“PreferredChannel”,and“ProductAttribute”.Notethatthe“ProductAttribute”isarequiredfieldthatyoucanclickontoreveala -downmenuforselecting.Wishwillreviewandprocessyourrequestwithin3-4businessdays.Ifapproved,theorderwillberemovedfromtheAdvancedLogisticsProgram,andyoumaydirectly shiprelatedorderstocustomersafterward.

5.DoestheAdvancedLogisticsProgramacceptCOVID-19relatedproducts？

Currently,mostCOVID-19relatedproductsarenotsupportedbytheAdvancedLogisticsProgram.Ifyoureceiveanorderforsuchproductsstill,pleaserefertothefollowinginstructions:

1).First,pleasedonotmarktheordershipped.PleasenavigatetoWishPost>theDisputeToolkitspage,andsubmitanonlinedisputewiththerelevantOrderIDandProductIDinordertoremovetheorderfromtheAdvancedLogisticsProgram.Wishwillreviewandprocessyourrequestwithin3-4businessdays.Ifapproved,theorderwillberemovedfromtheAdvancedLogisticsProgram,andyoumaychooseothershippingchannelstofulfilltheorder.

2).Iftheorderisalreadymarkedshipped,pleasesendtheOrderIDandProductIDtoyourAccountManagerassoonaspossibletoremovetheorderfromtheprogram.Aftertheorderisremovedfromtheprogram,youwillreceiveanotificationontheMerchantDashboardremindingyoutocontinuefulfillingtheorder.Nowthelogisticstrackingnumbercanalsobeupdated.

3).Ifyourefundtheorder,youwillbesubjecttothe“OrderCancellationPenaltyPolicy”orapplicablepenalties.

4).IftheorderisalreadydeliveredtothedesignatedAdvancedLogisticsProgramwarehouse,pleasesendtheOrderIDandProductIDtoyourAccountManagerassoonaspossibletoremovetheorderfromtheProgram.AftertheorderisremovedfromtheProgram,youwillreceiveanotificationontheMerchantDashboardremindingyoutocontinuefulfillingtheorder.Nowthelogisticstrackingnumbercanalsobeupdated.Inthemeantime,youcanchoosetoshipthisorderusingyourinventoryandthenrequesttoretrievetheproductbackloggedinthewarehousebycontactingthewarehouseorWishPostCustomerServiceteam.

6.IfanAdvancedLogisticProgramorderisdeliveredtothewarehousebutreturnedtomerchantsbecauseitisbeyondtheweight/dimension/categorylimits,howshouldIcontinuefulfillingtheorder？

1).YouareadvisedtoreviewyourproductsinadvanceandsubmittheonlinedisputeviaWishPost>theDisputeToolkitspageinordertoremoveallproductsthatarenotwithintherelevantlimitrequirementsfromtheAdvancedLogisticsProgram.

2).Iftheorderalreadyarrivesatthewarehouse,pleasecontacttherespectivewarehousetoreturntheproduct.

7.WherecanIlearnmorepracticaltipsabouttheAdvancedLogisticsProgram？

YoucanfollowtheofficialWishWeChataccount“Wish商户平台(WishOfficial)toreceivethelatestinformationoftheAdvancedLogisticsProgram.Alternatively,youcanvisittheWishE-commerceCollege(peixun.wish.com)toaccessmorelearningmaterials.

Ifyouhaveanyotherquestions,pleasedonothesitatetocontactWishPostCustomerServices.Wewillrespondtoyourrequestassoonaspossible.Yourcommentsandsuggestionswillbegreatlyappreciated.

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。