经典话术教程！跨境电商客服回复例句一览-ESG跨境

会聊天是一门艺术，一个优良的客服不仅可以把握客户的钱包，还能把握客户的忠实度。客服是跨境电商公司里一个很关键枢纽。今天，小编就总结了以下一些客户可能会遇到的情形以及回复例句供大家参考，有了这些模板例句，再依据实际情形稍作润饰和更改，维护客户可就便利多了！

1.国内节假日导致物流耽搁

WearesorrytoinformyouthatduetotheChineseSpringFestivalholiday,alllogisticsareoutofserviceatthemoment.Yourordermightbedelayfor3days,wekindlyaskforyourpatienceandthankyousomuchforyourunderstanding.

2.物品发出以后告诉客户

WearehappytoinformyouthatyourorderXXXX(商品名称)isontheway！ThetrackingnumberisXXXXXXX(物流单号)andyouwillreceiveitinestimated7days.Thankyouverymuchfororderingwithus,wehopeyouhaveahappyshoppingexperiencewithus！

3.买家收货后，邀请买家留下评价

WenoticedthatyourorderXXX(订单号)isdelivered.Didyoureceiveit？Areyouhappywithyouritem？Ifyouaresatisfiedwithourproductandservice,canyouleaveusagoodreview？Yourreviewisveryimportantforourdevelopingbusiness,weappreciateyourtimeandlookingforwardtoyourfurtherorder！

4.收到买家好评后的感激及后续营销

Thankyousomuchforyourgoodreview！Wehaveprepareda20%offdiscount‘XXXXX’(折扣代码)foryournextorder！WelookforwardtoserveyoumoreinthefutureandWishyouniceday！

5.买家产生退货

Sorryforthebadshoppingexperiencewebroughtyou,weofferitemreturnservice,pleasesendtheproductbacktotheaddress:XXXXX(退货地址)Yourrefundwillbeproceedassoonaswereceivedyourreturneditem.Wewillkeepimprovingourproductqualityandcustomerservice,hopewecanseeyouagainsooninthefuture！

6.提供更新物流状况给到买家

YourorderXXXX(订单号)hasarrivedyourcountryandisnowundercustomsinspection！Wehopeyoucanreceiveyourparcelassoonaspossible！Pleasefeelfreetocontactusatanytimeifyouhaveanyquestions！

7.店铺活动营销通知模板

ChristmasSale！Thankyousomuchforbeingwithusthisyear,wearehavingourChristmasSalenow,upto50%OFFforallitems！Don’tmissout,comeandhavealookinourstorenow！

作为一个与买家直接接触的第一线，客服的态度时时刻刻体现着公司价值观和经营理念，只有造就自己的交流技巧，尽力让买家满意，能力为公司带来更大化收益，实现自己的价值。今天这些跨境电商客服回复典范，你学会了吗？

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。