跨境电商发货、保修相关问题英文邮件回复的模板-ESG跨境

下面为大家整理了一些跨境电商英文邮件回复的模板。

偏远地域不送货而撤消的订单

Hi____,

Thanksforcontactingus.

Yourorderhasbeencancelledandrefunded.Becausewecouldnotdelivertoyourpostcodefornow.

Sincerelyapologize.Pleaseforgiveusonthisissue.

KindRegards

Stefan

(对于偏远地域不送货这个问题，是很多选择自发货更头痛的一件事，撤消不能送的订单然而客人却会无缘无故地给你留个差评，所以上述的模板要在撤消偏远地域订单后发给客人。)

客人问产品折扣和保修期

Hi____,

1.OurpriceisthelowestcomparedtootherAmazon/eBaysellers.Therefore,wecouldnotprovideanydiscountfornow.

(折扣这东西一般看店铺的运营情形吧，反正我是从来不给，反而客人买得更积极)

2.Wecouldnotpromisethespecificguarantee,itdependsonthewayyouuse.

Ifyouseditinanappropriateway,itcanlastforalongtime,otherwiseitwillbedamagedinashorttime.

(对于产品的保修期，可能很多卖家都会吹捧毕生保修包换，或者25年保障期，好吧，只要产品涌现一点点问题，外国人就会追着你这点让你重发或者赔钱)

Hopeyoucanunderstand.

KindRegards

Stefan

客人责备快递送货前不打电话且要求送货时间

Hi

1.Yourorderisdeliveringby_____(自发货选用的快递公司).Thereferencenumberis______.Pleaseseetheattachedpicture.(快递信息的截图)

2.Thecourierseldomcallcustomerswhentheyaredeliveringtheitem.Hopeyoucanunderstand.（英国的快递公司真的很少送货前给客人打电话，其他 就不太了解）

3.Perhapsyoucancall_________(Courier'scustomerservicenumber)tofollowthedeliverydirectly.Youcanbookanavailabledeliverytime.

4.Ifnoonewillbeathome,weadvisetoleaveanoteonthedoor,statingthatleavetheitemataplaceyouowned,likeaneighbororsomewhereatyourproperty.

Hopemyexplanationisabletoassistyou.

KindRegards

Stefan

客人不在家导致快递送货不成功,货品退回到仓库

Hi____,

Thanksforcontactingusandsorryforkeepingyouwaiting.

Wejustcontactedthecourier,theytriedtodelivertheitemstoyouraddress3timesbetween_____and_____(日期),however,nooneonyouraddresstosignforit,sotheitemswerereturnedtouswithoutanynotice.

Noworries.Wecanarrangetosendittoyouagainwithin1-2workingdaysorprocessafullrefundforyou.

Mayihaveyouropinion？

KindRegards

Stefan

快递查询

Hi____,

Thanksforyouremail.

Pleasecheckthedeliveryinformationintheattachedpicture.Itisstilldelivering.

Perhapsyoucancall________(Courier'scustomerservice)tofollowthedeliverydirectly.

Hopemyexplanationisabletoassistyou.

KindRegards

Stefan

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。