亚马逊vc账号怎么回复邮件-ESG跨境

第一、客户订购多种产品，卖家发邮件确认产品订单

Dear buyer，

Thank you so much for your great support on us.

We have received your order of “XXXXXX”.

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?

If nothing is wrong, we will ship them asap.

Best Regards

Seller’s name

译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？

如果没什么问题，我们会尽快发货。

第二、客户因订购的商品大小不合适导致退货

Dear buyer，

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best Regards

Seller’s name

译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。

第三、卖家发错地址

Dear buyer，

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.

Waiting for your reply and hope your kind understanding.

Best Regards

Seller’s name

译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。

第四、卖将发货到达时间

Dear buyer，

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best Regards

Seller’s name

译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。

第五、卖家发货后，要求客户写反馈

Dear buyer，

Thank you very much for your order!

We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.

Have a nice day!

Best Regards

Seller’s name

译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！

第六、亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

Dear —

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding.

Best regards

第七、客户询问货物的tracking number 或者有没有发货的加信模板

Dear Customer,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

第八、买家以不想要为理由要求退货，卖家接受退款请求，给买家回信的邮件模板

Dear —

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

第九、Amazon 上恶意投诉的解决方法

Date:

Ref:

Hello

We are reaching you because we received a notice from Amazon on the date above and advised the following listing may infringe your copyrights:

Amazon Product ASIN

Amazon Product Title:

As the legal advisor of our client, we can confirm we have searched US Patent Trademark Office Database and we have been convinced by the solid search result that all the information given on our clients product listing pages on Amazon.com are correct and no others’copyrights are compromised.

We would be happy to work out this issue with you if you could kindly let us know your PAT. No. and your Patent URL Page on United States Patent Trademark Office website.

We would like to thank you for your support and looking forward to your response!

Kind regards,

Amazon已经明确表示需要打击卖家之间的恶意投诉，同时恶意诬告胜诉的可能性并不大。在你被投诉的时候，你可以通过以下几点判断对方是否是“恶意诬告”

AMZ提供侵权人的Email是Gmail、126等公共邮箱；

Email里面明显带有中国人的姓名；

AMZ邮件中没有提供投诉人的专利号（Patent Registration No.）；

第十、包裹显示妥投客户没有收到货，客户开了A-Z和信用卡拒付的回复模板

Dear Amazon,

We are contacting you regarding our seller account suspension.

I understand that recently our performance has fallen below Amazon's target.

After checking our ODR, we find that the main reason that cause A TO Z claims

and charghebacks is that buyer claim they did not receive the package, while

the tracking number shows it was delivered. High ODR rate is caused by bad

logistic service.

Steps we have taken and will continue to take:

1, we have changed our logistics company , we have found a better efficiency

logistics company to offer the better service, we will ensure every customer can

receive their package.

2, We will use FBA to fullfill part of our orders .

3, We have and will continue to offer great purchase experience to the

customers.

4, We have checked all the products we've been sold, and removed the product

that may have problems, we will continue to do this to offer the best service to

the customer

5.Improving our service level;

a.Answer the customer’s message within 24 hours.

b.Reply to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s

needs.

c.For negative feedback, be patient to contact with the customer, figure out a

good solution and keep in touch with the customer.

d.After-sale service, support what we can do to help the customer to remove

doubts about our product.

e.Upgrading our operating level and taking a more professional attitude.

Please let us know what should be done to reinstate our account, we are looking

forward to hearing from you.

Best regards,

第十一、请求激活FBA缺失的Listing

Dear Amazon,

Please help to activate this FBA listing,ASIN: B00VDSFJPO SKU:SW-L28S-White

There is a error:”No Amazon-fulfilled listing exists for this inventory item.”

And we have 25 pcs in Amazon stock now,really urgent.

Please help.

Thanks.

第十二、请求亚马逊帮忙激活Listing的修改

Dear Amazon,

Regarding there are some sellers are selling replica of some products in our store.

We made some update on out description to kind remind our buyer.

The description should be updated as below:

......

Several days past,why the update still can't shown normally,please help to activate our update ASAP,it is really urgent.

Thanks so much for your kind help.

Dear Amazon,

Regarding there are some sellers are selling replica of some products in our store.

We made some update on out description to kind remind our buyer.

The title should be:

Creaker L28S Wireless Bluetooth Water-Proof Smart Wristband Fitness Trackers

We add our brand name--Creaker to our title.(we already updated on backstage,but can’t be shown normally)

Please help to activate the update,thank you.

please help to activate the update of the listing-

Dear Amazon,

We filled our brand name wrongly when we submitting our listing.

The brand name should be:Creaker

(we already updated on backstage,but can’t be shown normally)

Please help to activate the update,thank you.

第十三、针对亚马逊客人更改地址 更改地址已签收的

Dear

Well noted your request.

We checked your parcel and found it already arrived in your old address on Aug.3 and we aren’t able to ask the local carrier to help change the address as we are not in US.

Now the fastest and best solution is you call the local post office and get the parcel yourself.

Sorry for the inconvenience to you.

We really appreciate your kind understanding and efforts on this issue.

I copy the latest tracking information as below:(tracking#:LN055470255CN,you can track it at: www.usps.com)

2019-08-03 10:21

WEST DES MOINES, IA 50265, Undeliverable as Addressed, Your item was undeliverable as addressed at 10:21 am on August 3, 2019 in WEST DES MOINES, IA 50265. It is being returned if appropriate information is available.

2019-08-03 07:40

WEST DES MOINES, IA 50265, Arrived at Unit

2019-08-01 07:24

DES MOINES, IA 50395, Departed USPS Facility

2019-07-31 21:20

DES MOINES, IA 50395, Arrived at USPS Facility

2019-07-30 03:51

KENT, WA 98032, Departed USPS Facility

For any further assistance, feel free to contact us .

Have a good day!

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