卖家如何处理那些未付款订单-ESG跨境

未付款订单是指那些买家已拍下货物，但尚未支付的订单。

购置者未付款的原因：

1.拍下之后，卖方不能及时接洽到以确认细节。

2.拍完产品，发明运费太高了。

3.同类商品须要重新比拟。

4.付款进程中的问题。

5.对卖主的信用发生疑惑。

如果卖家店铺发生了未支付订单，建议采取以下技能：

1.在生成订单之后，立即向买家发送发送站内信件、邮件，或应用Trade Manager及时与买家交换，懂得买家对这些“未支付订单”的意见。

2.依据买主的看法，

a.调剂价钱、运费，以给予折扣，使货物更具竞争力；

b.进一步展现商品，供给图片、细节解释，使购置者对商品德量有更深入的懂得；

c.如买方付款有艰苦，可自动协助买方解决付款问题；

d.简单介绍自己的企业实力，以加强买主信赖和购置信念。

三、如买家未在24小时内付款，亦未作出任何回答，可斟酌自动调剂价钱，体系会主动发出调价邮件，通知买家再次关注订单。

四、有条件的可与买家电话接洽。

回复模板：

Dear X,

We appreciated your purchase from us.However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instantpayments are very important; the earlier you pay, the sooner you will get theitem.

If you have any problems making the payment, or if you don’t want to go throughwith the order, please let us know. We can help you to resolve the paymentproblems or cancel the order.

Thanks again! Looking forward to hearingfrom you soon.

Best Regards,

(Your name)

-----------------------------------------------------------------------------------------

Dear X,

We appreciate your order from us.You have chosen one of the bestselling products in our store. It’s very popularfor its good quality and competitive price. Right now, we only have X lots ofthe X colors left. We would like to inform you that this product has a highrisk of selling out soon.

We noticed that you hadn’t finished the payment processfor the order. We’d like to offer you a 10% discount on your order, ifyou purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment isconfirmed. If you need any help or have any questions, please let us know.

Best Regards,

(your name)

PS: We are one of the biggestsuppliers on AliExpress. With more than 3 years’ experience in world trade, we areable to provide the best prices, the highest quality and the superior service.We inspect our products before shipping them out and provide a 1 year warrantyfor all products. We promise to give you a full refund if the products are notas described.

If you have any questions, please contact us; we are happy to help you.

也可以通过提示折扣到期，或者库存不多来刺激买家尽快下单

Please note that there are only 3 days left to get 10% off by making payments

Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。