跨境电商退换货客服英语回答模板-ESG跨境

(1) 关于退货

示例：当买家收到东西不满意并提出退货时

问题 ：

Hello , seller , I don’t like the goods you send to me, can I return?

答复：

Yes , we accept return or exchange. Please send your item back to:

××，××××，20000 1, Shanghai , China

We will refund (excluding the postage) you via PayPal once I receive your parcel.

(2) 关于换货

示例 ：当买家请求换货时，如果你接收换货

问题 ：

Hello , seller , I don’t like the goods you send to me, can I barter?

答复：

Sure , you can send it back for exchange. Please send your item back to:

××，××××，200001, Shanghai , China

We will send you a new one after receiving you parcel. Please be awarethat you must bear the cost of return shipping and re-send shipping.

Thanks for your understanding and any other questions feel free to let me know.

(3)、客户投诉产品德量有问题

示例 ：当买家收到货，发觉质量有问题

问题 ：

Hello , seller , I have received the goods you send to me, but I found that it is with a bad quality,

答复 ：

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure ever

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。